The deadline for The Roofing Industry Alliance for Progress’ Most Valuable Player Awards (MVP) Program is Nov. 21. NRCA roofing contractor and distributor members are encouraged to nominate their outstanding employees for consideration.
The MVP Awards program formally recognizes and honors workers who exhibit leadership in the field and consistently strive for excellence.
MVP winners will receive two complimentary airfares and two nights’ hotel accommodations during NRCA’s 128th Annual Convention in New Orleans; one complimentary conference registration and exhibit hall pass to the 2015 International Roofing Expo®; two complimentary tickets to the NRCA Awards Ceremony and Cocktail Reception where winners and their companies will be formally honored; a $100 American Express gift card; recognition in Professional Roofing magazine, NRCA’s For Members Only newsletter and on The Roofing Industry Alliance for Progress’ website; and recognition in a press release sent to local media and industry trade press.
One MVP winner will be chosen to be Professional Roofing’s Best of the Best, an honor co-sponsored by OMG Roofing Products, Agawam, Mass. This winner will receive additional recognition and be featured in a future Professional Roofing magazine article.
Following is an excerpt from the feature article about Ryan Watts, foreman for Jurin Roofing Services, Inc., Quakertown, Pa., the 2014 Best of the Best Award recipient, published in Professional Roofing’s May 2014 issue.
Watts tries to do the right thing with customers, as well.
“He’s sensitive to their needs,” Eric Jurin says. “They realize he’s listening and not just giving lip service.”
Watts says he started learning about customer service when he was young.
“I grew up in the customer service world,” he says. “I was at the forefront of customer service when I was working at Domino’s. It was instilled in me to keep customers happy.”
He says his positive, straightforward attitude with customers is just common practice.
“I don’t even realize what I’m doing,” he says. “It’s like a reflex. I have open communication and make time for the customer. I always want to right the situation and satisfy the customer.”
Chris Jurin says Watts represents the company well.
“He is able to offer leadership through projects when the circumstance are difficult and the clident is unsure,” he says. “Ryan creates and environment that remains focused on the solution for the problem at hand and does not become distracted by the emotions that may be at play when the situation is unfolding.”
In fact, Watts says dealing with customers is his favorite part of the job.
“I enjoy interacting with our clients and being able to build and maintain good relationships year after year,” he says.
The deadline for MVP Award submissions is Nov. 21. Each person submitting a nomination form by the deadline will be placed in a drawing for an iPad 2 16 GB with Wi-Fi. And each person being nominated will have his or her name entered into a drawing for a $100 American Express gift card.
For more information or to download the nomination form, contact Bennett Judson, the Alliance’s executive director, at firstname.lastname@example.org or visit the Alliance’s website, http://www.roofingindustryalliance.net.